Terms of Service

1. Introduction and Definitions

These Terms and Conditions ("Agreement") govern your participation in the DIY wellness and health coaching service ("Service") provided by M Three Health Pte. Ltd. and its affiliates, subsidiaries, parent companies, successors, and assigns (collectively, "Company," "we," "us," or "our"). This Service helps users self-track their health metrics through a standardized multi-week program utilizing real-time glucose monitoring data from a Continuous Glucose Monitoring (CGM) device.

IMPORTANT DISCLAIMERS:

THE SERVICE IS A WELLNESS PROGRAM ONLY AND NOT A MEDICAL SERVICE
THE COMPANY DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT
THE SERVICE SHOULD NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE
CONSULT YOUR HEALTHCARE PROVIDER BEFORE USING THE SERVICE OR IMPLEMENTING ANY SUGGESTIONS
THE COMPANY MAKES NO WARRANTIES REGARDING HEALTH OUTCOMES OR IMPROVEMENTS

1.1 Definitions

As used in this Agreement, the following terms shall have the meanings set forth below:

"Assessment Report" means the personalized report generated at the end of the Program containing insights and suggestions based on your CGM Data.
"CGM Data" means all information collected through the CGM Device, including but not limited to glucose measurements, time-stamped readings, and any related metadata.
"CGM Device" means the Continuous Glucose Monitoring device provided by us or by a third-party manufacturer that you use in connection with the Service.
"Content" means all text, information, data, images, graphics, recommendations, suggestions, reports, and other materials provided by the Company through the Service.
"Intellectual Property" means all patents, trademarks, service marks, trade names, domain names, social media identifiers, copyrights, trade secrets, database rights, design rights, and other intellectual property rights, including all applications and registrations relating to the foregoing, that are owned, controlled, or licensed by the Company.
"Practice ID" means the unique alphanumeric identifier provided to you by the Company for the purpose of connecting your CGM Device to the Service.
"Program" means the structured multi-week wellness protocol delivered as part of the Service.
"User," "you," or "your" refers to any individual who accesses or uses the Service.

By using our Service, you agree to be bound by this Agreement. If you do not agree, you must not use the Service.

2. Nature of the Service

2.1 Wellness Service Only

Our Service is strictly a DIY self-tracking wellness service and NOT a medical or healthcare service. We do not diagnose, treat, cure, or prevent any disease, medical condition, or health problem. The Service is not intended to replace the advice, diagnosis, or treatment provided by healthcare professionals. Any information provided through the Service is for informational and educational purposes only.

2.2 Service Description

The Service consists of, but is not limited to:

A standardized multi-week program with weekly tips, instructions, and self-tracking exercises
General guidance to help identify potential correlations between foods, activities, lifestyle choices and glucose level patterns
A personalized assessment report at the end of the program with insights and improvement suggestions based on your data
Remote service delivery via protected communication channels including, but not limited to WhatsApp, email, or other digital communication platforms we may implement
Any additional features, functionalities, or content that we may provide at our sole discretion

2.3 Communication Channels

Service delivery and communication occur primarily through, but are not limited to:

WhatsApp, email, or other digital platforms for instructions and support
The CGM manufacturer's app for device connection and data tracking
Document format for all program materials and the final assessment report
Any other communication channels we may implement or designate at our sole discretion

3. Changes to the Agreement

We reserve the right to modify, amend, or update this Agreement at any time and for any reason at our sole discretion. We will notify you of material changes through one or more of the following methods: email notification, WhatsApp message, posting notice on our website, or other reasonable means. Your continued use of the Service after such notification constitutes acceptance of the updated Agreement. If you do not agree to the modified terms, you must discontinue using the Service immediately. It is your responsibility to regularly review this Agreement for any changes.

4. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, to use our Service. You must have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that you meet all eligibility requirements. The Company reserves the right to require proof of age or other eligibility criteria at any time.

The Service is not intended for use by individuals who are pregnant, have diabetes or other serious medical conditions, or who have been advised by a healthcare professional not to use glucose monitoring devices. If you fall into any of these categories, please consult your healthcare provider before using the Service.

5. Onboarding and Registration

5.1 Onboarding Process

To begin using the Service, you must:

Complete our onboarding form in its entirety, providing accurate, current, and complete information about your age, health history, dietary and lifestyle preferences, and any other information requested
Accept our Privacy Policy before submitting the form
Upon receiving your CGM device (if purchased from us), connect it to the manufacturer's official app according to the provided instructions
Enter the Practice ID we provide to enable data sharing
Complete any additional steps that may be required as part of the onboarding process as communicated by the Company

You are responsible for maintaining the accuracy and completeness of your information. Failure to provide accurate information may result in termination of the Service.

5.2 Data Sharing

By entering the Practice ID in the CGM manufacturer's app, you expressly authorize and instruct us to access, collect, store, process, analyze, and utilize your CGM Data for the purpose of providing the Service. This authorization includes, but is not limited to, generating insights, creating your Assessment Report, improving our algorithms and methodologies, and for research and development purposes as described in our Privacy Policy. You acknowledge that this data sharing is essential to the provision of the Service, and withdrawal of this authorization will result in our inability to continue providing the Service to you.

6. Service Plans and Payment

6.1 Service Plans

We offer two service plans, which may be modified, discontinued, or expanded at our discretion:

Complete package: multi-week program plus CGM device
Program only: multi-week program (you provide your own compatible CGM device)

We reserve the right to change the features, content, duration, pricing, or availability of any plan at any time.

6.2 Payment

Payment for the Service is a one-time charge processed via Stripe or another payment processor of our choosing on our checkout page. All payments are non-refundable except as explicitly required by applicable law. You agree to provide accurate and complete billing information. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided.

The Company is not responsible for any fees, charges, or expenses imposed by your financial institution or payment service provider in connection with your payment for the Service.

6.3 Taxes

All fees and charges are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes, levies, or duties associated with your use of the Service.

7. Program Structure and Delivery

7.1 Program Overview

The multi-week program consists of, but is not limited to:

Week 1: Baseline establishment (maintaining regular diet and habits)
Week 2: Food experimentation and glucose response analysis
Week 3: Exercise impact assessment
Week 4: Implementation of adjustments and preparation for final assessment

The Company reserves the right to modify the structure, duration, content, or methodology of the Program at any time.

7.2 Final Assessment Report

At the end of Week 4, or at such time as determined by the Company, you will receive a human-generated assessment report which may include, but is not limited to:

Number of glucose spikes per day
Overall glucose stability rating
Personalized recommendations for diet and exercise
Target glucose spike limit and stability strategy
Blueprint of foods and activities that may be suitable or unsuitable for you

The content, format, methodology, and timing of the Assessment Report are at the sole discretion of the Company. The Assessment Report is generated based solely on the CGM Data collected during the Program and the information you provide. The accuracy and usefulness of the Assessment Report depend on the accuracy and completeness of this data.

8. User Responsibilities

8.1 Medical Consultation

You must take full responsibility for consulting a qualified healthcare professional before:

Starting the Program or using the Service
Implementing any suggestions or recommendations from the Program or Assessment Report
Making any changes to your diet, exercise routine, lifestyle, or health management practices
Using the CGM Device, especially if you have any pre-existing health conditions

The Company strongly recommends ongoing consultation with appropriate healthcare providers throughout your use of the Service.

8.2 Appropriate Use

You agree to use the Service only for lawful purposes and as intended. You may not:

Share your CGM device, Practice ID, or login credentials with others
Use the Service for any illegal, harmful, fraudulent, or unauthorized purpose
Interfere with, disrupt, or attempt to gain unauthorized access to the Service or related systems
Reverse engineer, decompile, or attempt to derive the source code or underlying algorithms of the Service
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission
Use the Service in a manner that imposes an unreasonable or disproportionately large load on our infrastructure
Collect or harvest any information from the Service, including personal information of other users
Use the Service to transmit any viruses, malware, or other harmful computer code

9. Privacy and Data Usage

Your use of the Service is subject to our Privacy Policy, which details how we collect, use, process, store, share, and protect your data. You must accept our Privacy Policy before connecting your CGM device and sharing data. The Privacy Policy is incorporated into this Agreement by reference.

You acknowledge and agree that we may anonymize, aggregate, and process your CGM Data and other information for purposes of improving the Service, conducting research, developing new products or services, and other business purposes as described in our Privacy Policy.

10. Intellectual Property

10.1 Ownership

All Intellectual Property rights in and to the Service, including but not limited to all Content, program materials, assessment methodology, algorithms, software, tools, interfaces, reports, data analyses, methodologies, processes, trade secrets, know-how, graphics, designs, compilations, and other technology or materials provided in connection with the Service, belong exclusively to the Company or its licensors. This Agreement does not transfer any ownership rights or title to you.

10.2 License

Subject to your compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Content solely for your personal, non-commercial use during the Program. This license does not include any right to:

Modify, adapt, or create derivative works of the Service or Content
Copy, reproduce, distribute, publicly display, or publicly perform the Service or Content
Remove, alter, or obscure any copyright, trademark, or other proprietary notices
Use the Service or Content for the benefit of any third party
Use the Service or Content in any manner not permitted by this Agreement

10.3 Feedback

If you provide any suggestions, comments, ideas, improvements, or other feedback regarding the Service ("Feedback"), you hereby assign to the Company all right, title, and interest in and to such Feedback. The Company shall be free to use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback as it sees fit, without any obligation or restriction of any kind.

10.4 Trademarks

The Company's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its licensors. You may not use such marks without the prior written permission of the Company.

11. Disclaimers and Limitations of Liability

11.1 "As-Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, RELIABLE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

11.2 No Medical Advice

THE INFORMATION PROVIDED THROUGH THE SERVICE IS FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND IS NOT MEDICAL ADVICE. THE SERVICE DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP BETWEEN YOU AND THE COMPANY. THE COMPANY DOES NOT DIAGNOSE MEDICAL CONDITIONS, PROVIDE TREATMENT PLANS, OR PRESCRIBE MEDICATION. THE COMPANY DOES NOT ENDORSE OR RECOMMEND ANY SPECIFIC HEALTHCARE PROVIDERS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED IN THE SERVICE.

11.3 CGM Data Accuracy

THE COMPANY IS NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, EFFECTIVENESS, OR CORRECT USE OF THE CGM DEVICE OR THE CGM DATA COLLECTED FROM SUCH DEVICES. THE ASSESSMENT REPORT AND ALL INSIGHTS ARE BASED SOLELY ON THIS DATA AND MAY BE AFFECTED BY DEVICE LIMITATIONS, CALIBRATION ISSUES, USER ERROR, OR OTHER FACTORS BEYOND OUR CONTROL. THE COMPANY DOES NOT VALIDATE OR VERIFY THE ACCURACY OF CGM DATA.

11.4 Limited Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

YOUR USE OR INABILITY TO USE THE SERVICE
ANY ACTIONS TAKEN IN RELIANCE ON THE SERVICE OR ANY INFORMATION PROVIDED BY THE SERVICE
ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN
ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE
ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE
ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE

THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY DAMAGES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED SINGAPORE DOLLARS (SGD 100), WHICHEVER IS LESS.

11.5 Health Outcomes

THE COMPANY DOES NOT GUARANTEE ANY SPECIFIC HEALTH OUTCOMES, IMPROVEMENTS, OR RESULTS AS A CONSEQUENCE OF USING THE SERVICE OR IMPLEMENTING ANY RECOMMENDATIONS PROVIDED. INDIVIDUAL RESULTS MAY VARY SIGNIFICANTLY. THE EFFECTIVENESS OF THE SERVICE DEPENDS ON VARIOUS FACTORS, INCLUDING BUT NOT LIMITED TO YOUR ADHERENCE TO THE PROGRAM, YOUR INDIVIDUAL HEALTH CONDITION, AND YOUR IMPLEMENTATION OF ANY SUGGESTIONS.

11.6 Risk Assumption

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICE, INCLUDING ANY DIETARY, EXERCISE, OR LIFESTYLE CHANGES YOU IMPLEMENT BASED ON INFORMATION PROVIDED THROUGH THE SERVICE.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of this Agreement
Your use of the Service, including but not limited to any use of the Service's content other than as expressly authorized
Your violation of any third-party right, including without limitation any Intellectual Property right or privacy right
Any claim that your actions caused injury to a third party
Any decisions or actions you take or refrain from taking based on the Service

This indemnification obligation shall survive termination of this Agreement and your use of the Service.

13. Termination

13.1 Termination by the Company

We may terminate or suspend your access to all or any part of the Service at any time, with or without notice, effective immediately, for any reason in our sole discretion, including, without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of this Agreement.

13.2 Termination by You

You may terminate your use of the Service at any time by discontinuing use of the Service and notifying us of your intention to terminate.

13.3 Effect of Termination

Upon termination:

Your right to use the Service will immediately cease
We may delete or archive any of your data at our discretion
All provisions of this Agreement which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability

13.4 No Refund

Termination of your access to the Service shall not entitle you to any refund of fees paid.

14. Notices; Questions or Complaints

We will provide notices to you by email, WhatsApp, or other electronic communication. Such notices will be deemed received when sent. You may contact us at [EMAIL ADDRESS] for any questions or complaints. Please do not send sensitive health information via email.

You are responsible for ensuring that your contact information is current and accurate. Notices to us must be sent to the address specified in this Agreement or to such other address as we may specify.

15. Severability

If any provision of this Agreement is found to be invalid, unlawful, void, or unenforceable by a court of competent jurisdiction, it will be modified to the minimum extent necessary to make such provision enforceable, and the remaining provisions of this Agreement will remain in full force and effect.

16. Governing Law and Dispute Resolution

16.1 Governing Law

This Agreement and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute, shall be governed by, and construed in accordance with, the laws of Singapore, without giving effect to any conflict of laws principles that would cause the laws of another jurisdiction to apply.

16.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, breach, termination, or the business relationship created by it, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause.

16.3 Arbitration Proceedings

The seat of the arbitration shall be Singapore.

The tribunal shall consist of one (1) arbitrator, appointed in accordance with the SIAC Rules.

The language of the arbitration shall be English.

The parties agree to keep confidential all awards in their arbitration, together with all materials in the proceedings created for the purpose of the arbitration and all other documents produced by another party in the proceedings not otherwise in the public domain, save and to the extent that disclosure may be required by a party by legal duty, to protect or pursue a legal right, or to enforce or challenge an award in legal proceedings before a court or other competent judicial authority.

16.4 Class Action Waiver

YOU AGREE TO RESOLVE ANY DISPUTES WITH US ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, COLLECTIVE ACTIONS, OR REPRESENTATIVE ACTIONS. YOU ACKNOWLEDGE AND AGREE THAT THIS WAIVER IS AN ESSENTIAL PART OF THIS AGREEMENT. IF THIS WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS DISPUTE RESOLUTION SECTION SHALL BE NULL AND VOID, AND ALL DISPUTES MUST BE BROUGHT IN A COURT OF COMPETENT JURISDICTION IN SINGAPORE.

16.5 Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

17. Complete Agreement and Waiver

17.1 Complete Agreement

This Agreement, together with the Privacy Policy and any other legal notices or additional terms and conditions or documents published by the Company in connection with the Service, constitutes the entire agreement between you and the Company concerning the Service and supersedes all prior communications, agreements, understandings, representations, and warranties, whether oral or written, between you and the Company regarding the Service.

17.2 Waiver

No waiver of any term or condition of this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by the Company to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.

17.3 Assignment

You may not assign or transfer this Agreement, or any rights or obligations hereunder, without the Company's prior written consent. The Company may assign or transfer this Agreement, in whole or in part, without restriction.

17.4 Force Majeure

The Company shall not be liable for any failure or delay in performance due, in whole or in part, to any cause beyond our reasonable control, including but not limited to: acts of God, pandemic, epidemic, fire, flood, earthquake, labor disputes, civil commotion, terrorism, governmental actions, interruption of utility services, or the inability to obtain supplies, required materials, or transportation.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

Last Updated: Mar 18, 2025